Design for Six Sigma for Service

by: Kai Yang


Abstract: The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.
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Book Details

Title: Design for Six Sigma for Service

Publisher: McGraw-Hill: New York, Chicago, San Francisco, Lisbon, London, Madrid, Mexico, City Milan, New Delhi, San Juan, Seoul, Singapore, Sydney, Toronto

Copyright / Pub. Date: 2005 McGraw-Hill Education

ISBN: 9780071445559

Authors:

Kai Yang Ph.D., has wide experience in quality and reliability engineering. The Executive Director of Enterprise Excellence Institute, a renowned quality engineering organization based in West Bloomfield, Michigan, he is co-author of the influential Design for Six Sigma: A Roadmap for Product Development. He is also Professor of Industrial and Manufacturing Engineering at Wayne State University, Detroit.

Description: The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.