Leading the Malcolm Baldrige Way: How World-Class Leaders Align Their Organizations to Deliver Exceptional Results

by: Kay Kendall, Glenn Bodinson, FACHE


Abstract: The definitive guide to implementing Baldrige Criteria in any organization—from the team that has worked with 19 Malcolm Baldrige Award winners. For organizations in both the public and private sectors, the coveted Malcolm Baldrige National Quality Award is the gold standard to which all leaders aspire. With this action-ready guide from the renowned experts at BaldrigeCoach, you too can master the principles of Baldrige Criteria, harness the power of performance excellence, and achieve award-worthy results. Learn how to: • Drive employee engagement to exciting new levels • Create an organizational culture that energizes everyone • Maintain upward momentum, even in a downturn • Counteract negativity and entitlement with positive feedback • Get your senior managers on board and up to speed • Cultivate strong leaders and build powerful teams • Accelerate excellence throughout your organization Whether you're a top-level executive or a mid-level manager, whether your organization is large or small, succeeding or flailing, Leading the Malcolm Baldrige Way gives you all the tools you need to engage every one of your employees using data and strategies that work. This proven approach gives you a complete framework for continuous improvement, with a focus on benchmark objectives, employee initiatives, and workforce alignment. Combining the best practices of some of the best leaders in the world today, these techniques will help you create a strong, effective organizational culture that will propel your team to victory. Filled with candid CEO interviews and powerful new insights, it's a complete master class in succeeding and leading—the Malcolm Baldrige way. (This book features one of the newly announced Baldrige Award 2016 recipients and the first-ever long-term-care facility, Kindred Nursing and Rehabilitation—Mountain Valley.)
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Book Details

Title: Leading the Malcolm Baldrige Way: How World-Class Leaders Align Their Organizations to Deliver Exceptional Results

Publisher: McGraw-Hill Education: New York, Chicago, San Francisco, Athens, London, Madrid, Mexico City, Milan, New Delhi, Singapore, Sydney, Toronto

Copyright / Pub. Date: 2017 Kay Kendall

ISBN: 9781259588662

Authors:

Kay Kendall is the CEO and principal of BaldrigeCoach. She spent more than 20 years as a quality executive leading large-scale change initiatives across diverse industries—aerospace, semiconductor automation equipment, computers and storage devices, and pharmaceuticals. She completed a five-year assignment as a Lean Six Sigma Master Black Belt in 2009 when she joined BaldrigeCoach. Kay also has extensive experience implementing the Balanced Scorecard, Hoshin Kanri, and benchmarking to deliver results. She currently works with organizations, coaching them on their journey toward performance excellence.

Glenn Bodinson, FACHE founded BaldrigeCoach in 1989 to help organizations become more productive, profitable, and fun places to work by harnessing the power of performance excellence. He is on the Advisory Board of the Methodist Dallas Hospital and a member of the Methodist Health System Corporate Quality Committee. BaldrigeCoach helped Methodist Health System win the Texas Award for Performance Excellence in 2015, the highest-level award given by the program.

Description: The definitive guide to implementing Baldrige Criteria in any organization—from the team that has worked with 19 Malcolm Baldrige Award winners. For organizations in both the public and private sectors, the coveted Malcolm Baldrige National Quality Award is the gold standard to which all leaders aspire. With this action-ready guide from the renowned experts at BaldrigeCoach, you too can master the principles of Baldrige Criteria, harness the power of performance excellence, and achieve award-worthy results. Learn how to: • Drive employee engagement to exciting new levels • Create an organizational culture that energizes everyone • Maintain upward momentum, even in a downturn • Counteract negativity and entitlement with positive feedback • Get your senior managers on board and up to speed • Cultivate strong leaders and build powerful teams • Accelerate excellence throughout your organization Whether you're a top-level executive or a mid-level manager, whether your organization is large or small, succeeding or flailing, Leading the Malcolm Baldrige Way gives you all the tools you need to engage every one of your employees using data and strategies that work. This proven approach gives you a complete framework for continuous improvement, with a focus on benchmark objectives, employee initiatives, and workforce alignment. Combining the best practices of some of the best leaders in the world today, these techniques will help you create a strong, effective organizational culture that will propel your team to victory. Filled with candid CEO interviews and powerful new insights, it's a complete master class in succeeding and leading—the Malcolm Baldrige way. (This book features one of the newly announced Baldrige Award 2016 recipients and the first-ever long-term-care facility, Kindred Nursing and Rehabilitation—Mountain Valley.)