Preface


Please sign in to view the rest of this entry.

Preface
PrefaceWhile writing this book, I had occasion to recall many of the people I've dealt with during my career. Those who have made the most positive impression on me, and who've had the most positive influence on others as well, all share in common one quality. They're excellent communicators.At times, I considered my interactions with others. Whether working with customers or team members, reporting to a manager or serving as one, I've enjoyed better results when I applied the skills presented in this book. It's been a reminder of the old saying, "practice what you preach."I've also reflected on how much communications have changed. I've seen the introduction of cell phones, pagers, voice mail, e-mail, fax, video conferencing, and Internet chat rooms. Communicating has never been faster…
Citation
Lani Arrendondo: Communicating Effectively. Preface, Chapter (McGraw-Hill Professional, 2000), AccessEngineering Export