It's All About Communication


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It's All About Communication
1010201It's All About CommunicationYou arrive for work bright and early, ready for a productive day. No sooner have you entered the building than you're accosted by an employee who has a complaint. "Well," she demands, "what are you going to do about it?" You promise to get back to her later in the day.You head down the hall toward your office. An employee greets you cheerfully. Another glares and grumbles. "I've got to talk to him about that attitude," you think.Stopping by the break room for coffee, you notice a few of your staff seated around a table in the corner. "What's up?" you ask pleasantly, meaning to strike up a friendly conversation. "Nothing," one of them mumbles. You surmise …
Citation
Lani Arrendondo: Communicating Effectively. It's All About Communication, Chapter (McGraw-Hill Professional, 2000), AccessEngineering Export