Building Blocks of Effective Interactions


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Building Blocks of Effective Interactions
1010201Building Blocks of Effective InteractionsWhen they made him an offer he couldn't refuse, Tom accepted a management position with a different company. His first week on the job, he called the employees together for a meeting. He opened on a high note, enthusiastically stating, "I'm confident we can make this the best department in the company." Favoring a contemporary approach to management that welcomes employee input, Tom continued, "I'd like to hear your ideas on how we can do that. What do you think?"The employees sat in stony-faced silence. Some stared at their shoes. Others doodled on tablets. With vacant expressions, a few looked right past Tom at the wall behind him. One empl…
Citation
Lani Arrendondo: Communicating Effectively. Building Blocks of Effective Interactions, Chapter (McGraw-Hill Professional, 2000), AccessEngineering Export