How to Resolve Any Conflict


Please sign in to view the rest of this entry.

How to Resolve Any Conflict
10102041010201 How to Resolve Any ConflictWe've been resolving conflicts for years ... millions of years. Indeed, our animal cousins resolve conflicts too. Did our ancestors read a book about how to do it? Do animals have a procedure manual to guide them? No. Resolving conflict comes naturally.But resolving conflicts in a way that has positive outcomes for the disputants' relationship and for the organization or society of which they are a part does not come naturally. (Since this is a book about practical workplace mediation, and not an academic text, I'll not delve into the field of soci…
Citation
Daniel Dana, Ph.D.: Conflict Resolution. How to Resolve Any Conflict, Chapter (McGraw-Hill Professional, 2001), AccessEngineering Export