Foreword to the First Edition


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Foreword to the First Edition
Foreword to the First EditionThis is a breakthrough book. That is exactly how I saw it when I first read the manuscript. I so resonated with the importance, power, and timeliness of its message.This book is an apt response to the wisdom of the great historian Arnold Toynbee, who said that you can pretty well summarize all of history—not only of society, but of institutions and of people—in four words: Nothing fails like success. In other words, when a challenge in life is met by a response that is equal to it, you have success. But when the challenge moves to a higher level, the old, once successful response no longer works—it fails; thus, nothing fails like success.The challenge has noticeably changed our lives, our families, and our organizations. Just as the w…
Citation
Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler: Crucial Conversations Tools for Talking When Stakes Are High, Second Edition. Foreword to the First Edition, Chapter (McGraw-Hill Professional, 2012), AccessEngineering Export