What I've Learned About Crucial Conversations in the Past Ten Years


Please sign in to view the rest of this entry.

What I've Learned About Crucial Conversations in the Past Ten Years
What I've Learned About Crucial Conversations in the Past Ten Years
The greatest discovery of my generation is that a human being can alter his life by altering his attitudes of mind. —WILLIAM JAMES
In this chapter we (the authors) will step out of our collective voice and talk to you personally. Since Crucial Conversations was first published in 2002, we've traveled millions of miles around the world and addressed hundreds of thousands of people to share our research and advice on these vital skills. Needless to say, we've learned as much as anyone from interacting with the many people who have struggled in the same way we have struggled to turn these ideas…
Citation
Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler: Crucial Conversations Tools for Talking When Stakes Are High, Second Edition. What I've Learned About Crucial Conversations in the Past Ten Years, Chapter (McGraw-Hill Professional, 2012), AccessEngineering Export