What's a Crucial Conversation?1010201What's a Crucial Conversation?And Who Cares?
The single biggest problem in communication is the illusion that it has taken place.—GEORGE BERNARD SHAW
When people first hear the term "crucial conversation," many conjure up images of presidents, emperors, and prime ministers seated around a massive table while they debate the future. Although it's true that such discussions have a wide-sweeping impact, they're not the kind we have in mind. The crucial conversations we're referring to are interactions that happen to everyone. They're the day-to-day conversations that affect your life.Now, what makes one of …
Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler: Crucial Conversations Tools for Talking When Stakes Are High, Second Edition. What's a Crucial Conversation?, Chapter (McGraw-Hill Professional, 2012), AccessEngineering