Start with Heart


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Start with Heart
1010201Start with Heart How to Stay Focused on What You Really Want
Speak when you are angry and you will make the best speech you will ever regret. —AMBROSE BIERCE
It's time to turn to the how of dialogue. How do you encourage the flow of meaning in the face of differing opinions and strong emotions? Given the average person's track record, it can't be all that easy. In fact, given that most people's style is based on long-standing habits, it'll probably require a lot of effort. The truth is, people can change. In fact, we've trained these skills to millions around the …
Citation
Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler: Crucial Conversations Tools for Talking When Stakes Are High, Second Edition. Start with Heart, Chapter (McGraw-Hill Professional, 2012), AccessEngineering Export