The World Is Being Ruined by Best Efforts


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The World Is Being Ruined by Best Efforts
101020310102041011205The World Is Being Ruined by Best Efforts (Best Efforts Without Guidance Lead to Failure)People sometimes find themselves in a situation where things don't go right. The best employees find ways to "correct" the problem. I put the word correct in quotes because often the corrections wind up making things worse. Not because of mal-intent or lack of follow-through. If the problem is caused by the way the process is designed (a management responsibility), the tweaking done by the employee may alter the system in such a way that future products or services are even worse. The correct…
Citation
JOYCE NILSSON ORSINI, PhD,: Essential Deming: Leadership Principles from the Father of Quality. The World Is Being Ruined by Best Efforts, Chapter (McGraw-Hill Professional, 2013), AccessEngineering Export