A System Must Be Managed


Please sign in to view the rest of this entry.

A System Must Be Managed
101020310102041011205A System Must Be Managed (People Are Part of the System)Deming said that an organization needs to operate as a system. The system includes the company, its customers, and its suppliers. And the system must be managed. He often added with emphasis that people are part of the system—as if it were a revelation. Many managers find it far simpler to deal with machinery, budgets, and financial issues than to deal with people, he believed. Deming held that knowing how to manage people is the single most important part of management, and the part that management is most ill-equipped to deal with.
Citation
JOYCE NILSSON ORSINI, PhD,: Essential Deming: Leadership Principles from the Father of Quality. A System Must Be Managed, Chapter (McGraw-Hill Professional, 2013), AccessEngineering Export