Build a Culture That Stops to Fix Problems


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Build a Culture That Stops to Fix Problems
10112031010204Build a Culture That Stops to Fix ProblemsWE ARE FREQUENTLY asked, "What is it about the way Toyota does things that makes their quality consistently better than other car companies?" While there is no one simple answer to this question, it can be said that a large part is due to the principle of building in quality and the decision to stop and fix problems as they occur rather than pushing them down the line to be resolved later. On the surface, this idea seems logical. If you have a problem, it's better to stop and take care of it. Correct it, prevent its recurrence, and make things better in the long run. In reality, when people are faced …
Citation
Jeffrey K. Liker; David Meier: Toyota Way Fieldbook. Build a Culture That Stops to Fix Problems, Chapter (McGraw-Hill Professional, 2006), AccessEngineering Export